Warranty period: 14 days, unless a different period is specified on the product page.
Returns & Exchanges | Warranty | White Night
At White Night online store, we care about our customers’ comfort and confidence. That’s why we offer clear and transparent conditions for returns, exchanges, and warranty service in accordance with applicable law.
All terms are regulated by the Law of Ukraine “On Consumer Protection”.
🔄 Return & Exchange of Goods (Proper Quality)
You can exchange or return a product within 14 days from the date of receipt if it does not suit you.
Return is possible if the product:
has not been used
retains its original condition and properties
has full комплект and packaging
includes original packaging, seals, and labels
has proof of purchase (receipt or invoice)
Most commonly, returns occur if the product:
does not meet expectations
has unsuitable characteristics
differs from what was expected
⚠️ Non-returnable Goods
According to Ukrainian legislation (CMU Resolution №172), certain categories of goods are not eligible for return or exchange.
These include:
used goods
goods with damaged or missing packaging
customized or specially ordered products
Please check details with the manager before purchase.
🔧 Return of Defective Goods (Warranty Case)
If the product has a defect or does not function properly, you are entitled to:
product exchange
free repair
refund if exchange or repair is not possible
In such cases, delivery costs are covered by the seller.
🛡 Warranty
Every product purchased from White Night comes with a warranty period set by the manufacturer or seller.
Warranty service is provided in accordance with applicable law.
Warranty includes:
free repair of manufacturing defects
replacement or repair in case of malfunction
service during the entire warranty period
❗ Warranty does not cover:
mechanical damage
signs of impact, dropping, or misuse
water damage (unless specified)
unauthorized repair or tampering
natural wear and tear
🚚 How to Request a Return or Exchange
Contact us (phone, messengers, or website)
Provide your order number
Describe the reason for return
Confirm details with our manager
Send the product via a convenient delivery service
💳 Refund Policy
Refunds are processed:
after receiving and inspecting the product
upon submission of an original written refund request from the customer
within 7 business days
Funds are returned:
to a bank card
or via another agreed method
📦 Shipping Costs
for returns of proper quality goods — paid by the customer
for warranty cases or store errors — paid by the seller
💬 Customer Support
We always aim to resolve any issue as quickly and comfortably as possible.
If you have any questions about returns, exchanges, or warranty — feel free to contact us.
🔹 Category Description: Consultation
In the "Consultation" category, you can get professional help before buying or while using the equipment. We don't just sell products - we help you choose the optimal solution for your tasks.
Our specialists provide practical recommendations based on real experience using products, not just technical specifications. We take into account your budget, level of training and goals - so that you get the most effective result without overpayments and mistakes.
🔸 What is included in the consultation:
selection of the optimal solution for your needs
explanation of specifications in simple and understandable language
recommendations on compatibility and proper use
assistance in resolving technical issues
support before and after purchase
Consultation allows you to save time, avoid unsuccessful purchases and be confident in your choice. We help you understand the details and choose exactly what really works.
